Refunds

Last updated: 2026-11-06

Not happy with Listen to Players? You get your money back.

14 days, no questions asked

You can get a full refund of any payment for a plan within 14 days of that payment: the first one, a monthly renewal, or the charge for switching to a bigger plan. You don't need to give a reason.

How to ask

Payments for Listen to Players are handled by Paddle.com, our online reseller and Merchant of Record. Ask for a refund in either of these ways:

Through Paddle: open the link in your receipt email from Paddle, or go to paddle.net and look up your order.
By email: write to lovro@neurallb.com from the address on your account, and I'll ask Paddle to refund you.

Paddle sends the money back to the card or account you paid with, usually within 5 to 10 working days, depending on your bank.

What happens to your plan

When a payment is refunded, the subscription is cancelled and new reports stop. Reports you already made stay in your account until you ask me to delete it.

Cancelling instead

If you only want to stop the next payment, cancel from your account page ("Billing and invoices"). The plan then runs to the end of the month you paid for.

Questions

Neural LB, Croatia
lovro@neurallb.com