Terms
Last updated: 2026-11-06
These terms apply when you create a Listen to Players account. You accept them by ticking the box when you sign up or on your account page.
Who provides Listen to Players
Listen to Players is provided by:
Neural LB
Ruđera Boškovića 18, 42000 Varaždin, Croatia
OIB: 80765903655
MBO: 99189313
Email: lovro@neurallb.com
In these terms, "I" and "me" mean this business. You make your agreement for the service with me.
For businesses only
Listen to Players is for game studios, publishers and other businesses. By creating an account you confirm that you use it for your business, trade or profession. If you accept these terms for a company, you confirm that you may act for it.
What you get
| Free preview | Studio plan | Publisher plan | |
|---|---|---|---|
| Price | Free | €49 per month, plus VAT where it applies | €149 per month, plus VAT where it applies |
| Games | One report per visitor | Up to 5 different games in each billing month | Up to 20 different games in each billing month |
| Reports | One | 10 full reports in each billing month | 40 full reports in each billing month |
| What a report shows | The headline, the trend and the top of each list; the rest is hidden | Everything: every fix, complaint group, quote and language | Everything: every fix, complaint group, quote and language |
| How long reports stay | Shown once, not saved: a refresh or leaving the page removes it | As long as your account exists, in your report history | As long as your account exists, in your report history |
"Your plan" below means whichever of the two you have. A billing month runs from one payment date to the next. Unused reports don't carry over. A report that fails, or finds too few reviews to work with, doesn't count against your plan.
Buying a plan
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
When you subscribe, you buy your plan from Paddle under Paddle's buyer terms, which Paddle shows at checkout. Paddle takes the payment, sends your invoice and adds VAT or other tax where it applies. I never see your card details.
Switching plans
You can switch between Studio and Publisher at any time from your account page. Your account page shows what Paddle will charge or credit before you confirm.
Switching to Publisher: Paddle charges the difference for the rest of the current billing month straight away, and the Publisher limits start at once. If that payment fails, nothing changes.
Switching to Studio: the unused part of the Publisher price for the rest of the month becomes credit with Paddle, which pays toward your next bills. The Studio limits start at once; if you've already used more than them this month, new reports wait until the next billing month.
Either way your billing date stays the same.
Renewal and cancelling
Your plan renews every month and Paddle charges you each month until you cancel. You can cancel at any time from your account page ("Billing and invoices"). It then stays active until the end of the month you paid for, and isn't charged again. Your reports stay in your account after the plan ends.
If a renewal payment fails, Paddle tries again for a while. Your plan keeps working meanwhile; if the payment still fails, the subscription ends.
Refunds
You can get a full refund of any payment within 14 days of it, without giving a reason. How, and what happens to your plan, is on the refund policy page at /refunds.
Fair use
Use your account for yourself or your company. Don't share your sign-in outside your company, resell reports as a service of your own, get around your plan's limits (for example with several accounts), access the site with scripts or bots, or use Listen to Players for anything unlawful, for fraud or spam, or to attack the site. I may suspend or close an account that does any of this, or whose payments fail or are disputed. I'll tell you why by email.
The reports
Reports are made automatically from public Steam reviews. An AI model reads and tags the reviews, and code counts them, so every number is counted from the reviews. Summaries, groups and translations are written by AI and can contain mistakes. Reports are information to support your own decisions, not professional advice, and what you do with them is up to you.
You may use your reports inside your company and share them with your team and partners. Listen to Players, its software and its design stay mine. Listen to Players is not affiliated with Valve or Steam.
Availability and changes
I keep Listen to Players running as well as I can, but it depends on Steam's public API and other services, so I can't promise it is always available or free of errors. If a report can't be made for that reason, it doesn't count against your plan.
I may improve or change Listen to Players. If a change removes something important that you pay for, you can cancel, and I'll have Paddle refund the part of the month you haven't used. If I stop offering Listen to Players, I'll tell you at least 30 days before and stop charging you.
Liability
I'm liable without limit for damage caused on purpose or by gross negligence, and wherever the law doesn't allow a limit. Otherwise, my total liability under these terms is limited to the fees you paid in the 3 months before the claim, and I'm not liable for lost profit or other indirect damage.
Your data
How I handle personal data is in the Privacy policy at /privacy. You can ask me to delete your account at any time; your reports are deleted with it, and a running subscription is cancelled.
Changes to these terms
If I change these terms, I'll email you at least 30 days before the change takes effect, and your account page will ask you to accept the new version. Using Listen to Players after that means you accept it. If you don't agree, you can cancel before then.
Law and disputes
Croatian law applies. Disputes go to the competent court in Varaždin, Croatia. Questions go to lovro@neurallb.com.